This policy applies exclusively to purchases made on milonga.company. Products purchased in physical stores or through third parties cannot be returned online. Likewise, products purchased online cannot be returned in physical stores.

Processing times for exchanges and returns will begin once the product has returned to our facilities.

● The maximum period to request an exchange is 30 calendar days from the delivery date of the order.

● Products must be in their original packaging, unused, unstained, odor-free, unwashed, and with all tags and labels intact.

● Swimwear: Must include the hygienic liner intact. Any item without this liner will be rejected.

● Sale or promotional items: Not eligible for exchanges or returns.

Note: You have up to 15 calendar days to send your exchange to the address provided at the end of the response email to your request. After this time, exchanges will not be accepted. The tracking number and carrier information must be provided to our customer service team at info@milonga.com.co.

1. Send an email to info@milonga.com.co with the following information: name, address, order number. Specify which item you want to exchange, the reason for the exchange, and the item you would like to exchange it for (subject to availability). Promotional items are not eligible for exchange.

2. We will respond with instructions and the shipping cost, which must be covered by the customer and will vary depending on the destination.

3. Pack the item to be exchanged in its original packaging (Toiletry Bag), print the shipping label we provide via email, and give the package to Fedex staff.

4. If you prefer to manage the shipment yourself, you are responsible for ensuring the package arrives correctly at our facilities.

5. Milonga is not responsible for package loss, incorrect delivery, or lack of delivery evidence at our facilities.

● You may request a return within 30 days after the order’s delivery.

● The product must meet the above state requirements: unused, unstained, unwashed, with all tags and hygienic liners intact (for swimwear).

● Sale or promotional items: Not eligible for returns or refunds.

● Shipping Costs: Standard or express shipping costs are non-refundable.

1. Send an email to info@milonga.com.co with the following information: name, address, order number. Specify which item you wish to return and the reason for the return. The cost of returning the product will be covered by the customer in this case.

2. We will respond with instructions and the shipping cost, which must be covered by the customer and will vary depending on the destination.

3. Pack the item to be returned in its original packaging (Toiletry Bag), print the shipping label we provide via email, and give the package to Fedex staff.

4. If you prefer to manage the shipment yourself, you are responsible for ensuring the package arrives correctly at our facilities.

5. Note: You have up to 15 calendar days to send your return to the address provided at the end of the form. After this time, returns will not be accepted. The tracking number and carrier information must be provided to our customer service team at info@milonga.com.co.

● Pack the product in its original packaging.

● If you reside in the U.S. or Puerto Rico, print the prepaid return label we provide and send the package.

● If you choose to use your own carrier or reside outside the U.S., you are responsible for ensuring the package reaches our facilities at Calle 16 A sur # 48-181, El Poblado, Medellín, Colombia.

You have 15 days from the return request date to send the package. If you fail to send it within this period, the return will be canceled.

Once received, we will verify that the product meets the established conditions to proceed with the refund.

Refunds will be issued to the original payment method within 10-15 business days after verifying that the product meets return conditions.

If the original payment method is unavailable, we will offer a refund via PayPal or bank transfer.

If the product does not meet return requirements and no issues were reported at the time of delivery, the return will not be accepted, and the item will be sent back to the customer. The cost of this reshipment will be $13 USD, which will be charged to the customer. The customer will be notified in case they prefer to reject the return and avoid this additional charge.

We offer warranties for products with quality or manufacturing defects under the following conditions:

● Unused defects: Customers have up to 15 days after delivery to report defects without using the product.

● Defects after use: Customers have up to 90 days after delivery to report defects resulting from normal use.

For warranty returns, please email info@milonga.com.co with the following information:

● Full name and order number.

● Photos of the product clearly showing the defect.

● Preference for refund or exchange (subject to availability) or store credit.

Our customer service team will respond within 1 business day to confirm receipt of the request and analyze the case.

We will respond with instructions for packaging the product and printing the shipping label we provide via email, which should be given along with the package to Fedex staff.

Product Review: The responsible area will evaluate the product and issue a response within 15 business days after receiving the defective item.

Solution Options: Depending on the evaluation, one of the following options will be offered:

● Repair.

● Exchange for a product of equal or greater value (in which case the customer must cover the difference).

● Refund.

The warranty does not cover:

● Normal wear and tear.

● Damage caused by misuse, improper care, or negligence.

● Alterations made by third parties or events such as natural disasters, accidents, etc.If you have any questions or need more information, do not hesitate to contact us at info@milonga.com.co or visit us at our headquarters at Calle 16 A sur # 48-181, El Poblado, Medellín.