Exchange, return and refund policy
REQUIREMENTS TO MAKE CHANGES
The maximum term to notify a change is 30 days after the User has received the order.
To make such a request, the User must send an email to ecommerce@milonga.com.co, attaching the corresponding invoice and expressing the case. Garment changes are made by product, subject to availability of the product in stock. The garments must be unworn and unwashed, without stains and keep the original labels and hygienic protector and contained in its original packaging. Garments with discount and CARE category have no change. Milonga will analyze the case and inform the customer if it is appropriate for a return / guarantee.
When the user buys a product on the Milonga website, Milonga gives the User a single exchange opportunity. Only in any of these accepted cases will Milonga bear all shipping costs for returns and exchanges:
A. The size does not meet the needs of the user, since it is too large or too small.
B. The product is damaged.
C. Milonga sent the wrong item.
* Milonga is responsible for items lost or damaged during return transport * .If the Client has lost the corresponding invoice, they can request a copy by email to: ecommerce@milonga.com.co
ORDER CANCELLATION:
Milonga will accept any order cancellation made by the User solely and exclusively when said cancellation has been requested by email to: ecommerce@milonga.com.co within 24 hours after making the corresponding purchase.
RETURN POLICY:
All products are eligible for returns and refunds, except products classified as: CARE Category and Products under a Special Price Offer.
For all orders over $110 USD, Milonga will bear all shipping costs on return requests in the following cases:
A. The size does not meet the needs of the user, since it is too large or too small.
B. The product is damaged.
C. Milonga sent the wrong item.
For orders under $60 USD, original shipping costs will be refunded if there is a quality or delivery issue.
All returned items must be unused, unstained, undamaged, worn and washed, with all sale tags and sanitary protectors as received.
REFUND OF PAYMENTS ON THE PLATFORM.
Refunds usually take 15-30 business days from the date we receive your items. The balance will be refunded through the same payment method used when the purchase was made.
CONTACT OPTIONS IN CASE OF PAYMENT DIFFICULTIES ON THE PLATFORM: If you have any questions, complaints, claims or requests, contact Milonga by email at: ecommerce@milonga.com.co
WARRANTY: It is Milonga's obligation to the customer to guarantee the quality, suitability, safety, good condition and performance of the products sold through shop.milonga.com.co
The termination of the validity of the guarantee of the articles purchased through our website due to defects in quality, suitability and / or safety, unless specifically indicated on our website in relation to a product: thirty (30 ) calendar days from the delivery date. When making a request, we recommend that you send photos to our Milonga team at ecommerce@milonga.com.co. Any guarantee request must be analyzed by the department responsible for Quality Control, which will determine the admissibility or not of said request (after analyzing the item object of the request) and a response will be issued within 15 business days, in accordance with the law
The customer may request a refund, exchange, or store credit if the item in question meets any of the following nonconformity criteria at:
NON-CONFORMITY WITH PRINTS.
NON-CONFORMITY IN MANUFACTURING.
NON-CONFORMITY IN THE FABRIC.
